Privacy Policy
Last Updated: March 2026
1. Overview
Ascendea Limited ("Ascendea," "we," "us," and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://ascendea.ai, use the Ascendea AI mobile application (the "App"), or otherwise use the Ascendea platform as described further in the Terms of Service (collectively, the "Services"), and that you may provide in electronic messages to Ascendea.
Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Services. By accessing or using the Services, you agree and consent to this Privacy Policy.
Ascendea may change this Privacy Policy at any time, at its discretion. Your continued use of the Services after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.
2. Information We Collect
Ascendea may collect two types of information from you when you use the Services: Personal Information and Non-Personal Information (collectively "Information").
- "Personal Information" refers to data by which you may be personally identified, such as name, email address, employer, job title and department, and telephone number.
- "Non-Personal Information" means data that is about you, but does not identify you specifically. If you do nothing during your visit to our platform but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.
We collect Information:
- Directly from you when you provide it to us. When you create an account, request information from Ascendea, or contact us, we will ask for things like your name, contact and communication information, and account credentials in order to fulfil your request.
- From third parties. We obtain information through partners, vendors, suppliers and other third parties. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your Personal Information to us.
- Automatically as you navigate through the platform. We collect information about how you interact with the Services through the use of cookies, pixel tags, and similar technologies.
3. How We Use Your Information
We use Personal Information that we collect about you or that you provide to us for the following purposes:
- For Functionality and Development of the Services. We use information to provide and personalise the Services. Some information, like your IP address, is used to communicate with your device to provide network connectivity, measure usage levels, diagnose server problems and provide security features.
- For Customer Support and Reporting. The Services may use information to provide Ascendea with updates and reports, and to check that the platform is working properly. We rely on information to analyse performance and improve and maintain the Services.
- For Business Operations. We use information to operate our business; for example, to perform accounting, auditing, billing, reconciliation, and collection activities.
- To Communicate. We use contact information to send messages; to provide the Services; to respond to customer service requests; and to provide alerts such as security updates or changes in our policies.
- For Statistical Purposes. We may compile platform statistics into traffic reports, which help Ascendea understand, anticipate, and respond to user needs.
4. How We Share Your Information
We do not sell your Personal Information to third parties. We may share your information in the following circumstances:
- Service Providers. We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, customer service, and marketing assistance.
- Legal Requirements. We may disclose your information as we reasonably believe is necessary to comply with any judicial or governmental subpoenas, warrants or orders, or to protect the rights, property, or safety of Ascendea, our users, or others.
- Business Transfers. If any portion of Ascendea is sold or transferred, your information may be part of the business assets transferred.
5. Data Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorised access, use, alteration and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential.
6. Data Retention
We retain your Personal Information for as long as your account is active or as needed to provide you with the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights Under UK GDPR
If you are located in the United Kingdom, you have certain rights under the UK General Data Protection Regulation (UK GDPR), including:
- Right of Access. You have the right to request a copy of the Personal Information we hold about you.
- Right to Rectification. You have the right to request that we correct any inaccurate Personal Information.
- Right to Erasure. You have the right to request that we delete your Personal Information in certain circumstances.
- Right to Restrict Processing. You have the right to request that we restrict the processing of your Personal Information in certain circumstances.
- Right to Data Portability. You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format.
- Right to Object. You have the right to object to the processing of your Personal Information in certain circumstances.
To exercise any of these rights, please contact us at support@ascendea.ai.
8. Cookies
We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
9. Children's Privacy
Our Services are not intended for use by children under the age of 18. We do not knowingly collect Personal Information from children under 18. If we become aware that we have collected Personal Information from a child under 18, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: